TERMS AND CONDITIONS
These are our general Terms and Conditions. Together with the references contained herein, these Terms apply to any agreement that we enter into with you.
Should you have any questions, please do not hesitate to contact us via hello@soilmates.com. You can also reach us by phone: +31 6 319 79 981.
We reserve the right to amend these Terms from time to time. By entering into an agreement with us, you accept that the most recent version of our Terms and Conditions will always apply.
ARTICLE 1: PRODUCTS
We sell avocado oil, avocado oil related products… plus some other Soilmates-related merch.
ARTICLE 2: REGISTRATION
To order a product, you need to provide us with your personal information. In doing so, you declare that your information is accurate and up to date. We take great care in protecting your personal data. For more information, please look at our privacy statement.
ARTICLE 3: PAYMENTS
The (total) price of our Products is indicated in our webshop. You pay via our online payment service: Woocommerce Payments (Stripe), Mollie and Adyen are the payment service providers.
ARTICLE 4: DELIVERY
We will deliver your product to the address you have specified. Once we have dispatched your product, we can no longer amend the address. The E-fulfilment Shop in Ridderkerk takes care of the shipping and handling of our orders. Depending on the country, DHL, FedEx, Deutsche Post, PostNL or another shipping party may handle the shipment. When your product is dispatched, we will give you a track and trace code, which allows you to track the delivery of your product.
We undertake to deliver products as soon as possible, usually within one business day. If a delivery is delayed, we will notify you via email. We guarantee that a delivery will always be made within 30 days of our order confirmation. If we do not meet that guarantee, you have the option to (a) request an immediate refund of the purchase price for the product(s), or (b) request that we send a product that replaces the initial product.
ARTICLE 5: RETURNS
You can always return a product, provided you do so within 14 days of receipt (the “Withdrawal Period”) . To return products, please email hello@soilmates.com. Upon confirmation by us, you must send the product back within 14 days. We will fully refund the purchase price within 30 days after having received your returned product.
Cost for return shipments shall be borne by you. During the Withdrawal Period, please exercise due care in handling the product and its packaging.
ARTICLE 6: LIABILITY
We are not liable for any damages that may be caused as a result of you using the product. We are, however, liable for damages that result from our wilful misconduct or gross negligence. In any case, our liability will never exceed the purchase price of the product that caused the damage.
ARTICLE 7: INTELLECTUAL PROPERTY
All intellectual property (including copyrights, wordmarks and trademarks) in relation to our text, photos, videos or any other materials, are owned by us (or are used by us with permission of the owners). You shall refrain from committing any acts that may infringe these rights.
ARTICLE 8: COMPLAINTS
If you have a complaint, we would like to hear it. Please file your complaint by sending a detailed description to hello@soilmates.com. We will process your complaint as soon as possible, but in any event within five working days. Should it take longer to handle your complaint, you will receive a notification within three working days to confirm that we have received your complaint, together with an indication of when we expect to respond. If we cannot settle a complaint amongst us, your complaint will be dealt with in accordance with the dispute section below.
ARTICLE 9: DISPUTES
Dutch law applies to these Terms. Subject to mandatory legal provisions providing otherwise, any conflicts that may ensue from these Terms, will be submitted to the jurisdiction of the Dutch Courts, in the district of Amsterdam.