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• Orders are processed within 1 business day (excluding weekends and holidays)
• Delivery time: 2-3 business days depending on your location
• All orders are shipped from the Netherlands
• You will receive a tracking number once your order has shipped

Currently, we ship to all EU countries and the UK. If you’re outside our shipping zones and would like to place an order, feel free to contact us at hello@soilmates.com to explore options.

FREE SHIPPING 

Netherlands, Belgium, Germany, Luxembourg, Estonia, Latvia, Lithuania and Finland
Free from €20, otherwise €5.50

France, Austria, Denmark, Ireland and Italy
Free from €20, otherwise €9

United Kingdom
Free from €50, otherwise €7.50

Rest of Europe
Free from €75, otherwise €9

Please note:
For orders sent outside the EU, import duties and taxes may apply to the order. Any import duties and taxes payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

Currently, we ship to all EU countries and the UK. If you’re outside our shipping zones and would like to place an order, feel free to contact us at hello@soilmates.com to explore options.

At Soilmates, we want you to be completely satisfied with your avocado oil purchase. If for any reason you’re not happy, you can return your product for free within 30 days of delivery for a refund or exchange.

To qualify for a return:

• The product must be unopened, unused, and in its original packaging.
• Sale items are not eligible for return.

To start the return process, please email us at hello@soilmates.com with your order number and a brief description of the issue. Once approved, we’ll provide a prepaid shipping label so you can send the product back at no cost to you.